TICKET #0001
Zakaria Ghazaz
Help Desk & IT Support Technician
Networking graduate with a strong technical foundation, a passion for problem-solving, and the adaptability to quickly learn new technologies and tackle new challenges.
Field
Description
Since I was 14, I've been teaching myself technology. I learned C++ fundamentals and built a simple school registration app using only my phone. At 15, I started exploring Linux, and that curiosity led me to pursue a career in networking and IT.
Field
Skills
TCP/IP & Subnetting
DNS / DHCP
Windows Server & AD
Linux
Cisco Packet Tracer
Wireshark
Hardware Troubleshooting
Customer Communication
Documentation
Attachments
Labs & Projects
Home Lab Network Build
networking
Created a home network lab using old hardware to gain Hands experience
with configuring devices, assigning IP addresses, and troubleshooting connectivity and Remote access .
Windows Server Lab
Windows Administration LAB
Configured a Windows Server lab with Active Directory, DNS, DHCP,
and domain joined clients to practice user management and network services
Home Wi-Fi Security Assessment
Cybersecurity
Performed authorized security testing on my own home Wi-Fi network using an Evil Twin attack and WPA2 handshake capture to understand wireless security. After identifying weaknesses, I strengthened the network with a high-entropy password, WPA2 encryption, WPS disabled, and improved wireless configuration.
Field
Certifications
Networking DTS Diploma — NTIC SM 2
COMPLETE
CompTIA A+ (Self-Taught)
IN PROGRESS
CompTIA Network+
PLANNED
Resolution
Let's Talk
Open to Help Desk, IT Support, and Customer Service roles — remote, hybrid, or on-site in Casablanca.